Archive for the 'Characteristics' Category

IA Summit Poster

Last weekend I showed the Characteristics poster at the IA Summit in Phoenix. Included are a couple of characteristic name changes, a new characteristic – “responsiveness” and a new “grocery shopping” full example. Here’s the PDF (this is the full-size poster).


Two Principles redefined, Three Characteristics added

After thinking about non-web or software experiences for a while i’ve decided to redefine the “connectedness” and “controllable” principles as characteristics.  So the only ‘must have’ principles are; Relevant, Comprehensible and Aesthetic, the two moved characteristics i’ve redefined as:

  • Controllable: (Merged with Actionable) Does the ‘provider’ (left side) or ‘user’ (right side) have control over the experience? e.g. riding a roller coaster (provider control) vs playing World of Warcraft (user control).
  • Connected: Is the experience a single ‘stand-alone’ interaction or ‘integrated’ across many parts? e.g. renting a movie at a rental store (stand-alone) vs renting a move at Netflix (where the website, emails and mail envelope are integrated).

I’ve also added three new characteristics:

  • Sensory: To what degree does the experience engage all of the five senses? e.g. listening to a song in your car (one-dimensional – audio) vs listening to the same song at a concert (immersive – audio, visual, smell, touch).
  • Accessible: To what degree is the experience ‘fixed’ (you go to it) vs ‘portable’ (it comes to you). e.g. Driving 15 miles to a movie theater to see a movie (fixed) vs Watching a movie on your iPod (portable).
  • Findable: To what degree is the experience ‘hidden’ vs ‘obvious’. e.g. Playing World of Warcraft (where many things are hidden) vs playing Monopoly (where board position, properties, money, etc are obvious).

I’m not completely comfortable with the term ‘accessible’, because ‘accessibility‘ is already in common use. I haven’t been able to find an alternative yet though – i’ve considered ‘proximity’ and ‘movable’ but neither are great.

I’ll be posting more (multi-channel) examples of these in the coming days and an updated set of diagrams to reflect the changes.

The Characteristics & Principles of UX

This blog explores an idea I first posted on  The intent is to create a ‘language of critique’ for user experiences.  It was initially targeted at online user experiences but i’m hoping to extend it beyond that.  I’m going to regularly post new examples of each characteristic and principle and i’m hoping for suggestions and contributions!

  1. An introduction of “characteristics” and “principles”. (pdf | jpg)
  2. The characteristics. (pdf | jpg)
  3. The principles. (pdf | jpg)


charUX tweets

  • New post: The Experience of a Live Conference vs a Recorded Video. 13 years ago
  • New post: Controllable and Connected Principles redefined, Sensory, Accessible and Findable Characteristics added. 13 years ago
  • New blog post: The Characteristics & Principles applied to Service Experiences. 13 years ago
  • @daveixd Yeah, the iPhone kindle might be interesting to add. 13 years ago
  • @daveixd great minds .... ;-) 13 years ago